Frequently Asked Questions


Why should I bring my dog to daycare?

Providing a rich stimulating experience for your dog will allow you to work guilt-free knowing you are maintaining the quality of your dog’s life. Dogs need a leader to manage their play and direct their energy in a positive way.   Doggy daycare can give your dog a safe combination of exercise, structure, and socialization. Bored dogs can be destructive but regular daycare will give your dog the energy and socialization he needs to be a better, calmer and happier addition to your home

Why does Pinnacle Pets use an air purifying system?

Our 9,000 sq. ft building is equipped with state of the art HVAC system with humidity control and ultraviolet light technology to reduce bacteria and mold air pathogens with air purifying technology providing a healthy environment for your furry friend.

Why does my dog need an Enrollment Evaluation before being accepted for a play group?

An Enrollment Evaluation is a way our staff can better cater to your dog’s play style, personality, and needs.  We’ll spend time with you and your dog to ensure they are comfortable in our facility. This evaluation is a great way to get to know you and your dog better to ensure everyone is happy!  This service is FREE and takes approximately 30 minutes with you, and an extra hour with your pup in a group setting.

What are your hours?

Monday: 6:30 a.m. – 7:30 p.m.
Tuesday: 6:30 a.m. – 7:30 p.m.
Wednesday 6:30 a.m. – 7:30 p.m.
Thursday 6:30 a.m. – 7:30 p.m.
Friday 6:30 a.m. – 7:30 p.m.
Saturday 9:00 a.m. – 5:00 p.m.
Sunday 9:00 a.m. – 5:00 p.m.

What are your rates?

For full pricing list – please click here!

Where are you located?

3491 Farm Bank Way, Grove City OH 43123

What do you feed the dogs?

If you are boarding or doing a full day of daycare, we recommend you bring the food your pup normally eats!  Changing food can upset your furry friend’s stomach and we want them to be as comfortable as possible.  However, high-quality Merrick food will be provided if you are unable to bring your own!  No hungry dogs here!

Should I bring anything with my dog for daycare?

Prior to attending daycare for the first time, your pup will need to schedule an Enrollment Evaluation and all paperwork will need to be on file (see here). As far as toys, we have plenty so there is no need to bring anything besides your dog! If your furry friend is doing a full day with us, you are welcome to bring a portion of their regular food.

Should I bring anything with my dog for boarding?

Comfortable raised beds are provided for your pup’s comfort and orthopedic support.  You are welcome to bring additional items such as toys or blankets, but please be aware that we cannot be responsible for lost or destroyed items.  We provide our guests with up to three meals a day.  We recommend you bring the food your pup typically eats so we don’t change their diet. We will happily provide meals per your instruction.

How long will my dog be playing in daycare?

During daycare, playtime is broken into two-hour blocks with rest breaks in between.
Some of the play will be structured with games and activities to keep your pup challenged and engaged.  Some time will be spent in free-play where they can explore and make their own games.  Rest breaks will be a time to relax, eat, and recover some energy for the next round!

For boarding, playtime can be added in 2 hour, 4 hour, or 8 hour time slots.

How will my dog be kept safe?

Pinnacle Pets engage in several policies to help ensure the safety of our guests. In addition to a careful screening of all playgroup participants, our staff receives initial and ongoing in-depth training on understanding dog body language, recognizing stress signals, early identification and intervention techniques for aggressive behavior and strong leadership skills to refocus negative behavior without the use of intimidation, corrections, or physical manipulation of the animal.
The health and safety of our guests are our priority. Prior to accepting our guests into daycare, our trained staff provides an in-depth Enrollment Evaluation to better understand each guest’s personality and temperament. This process evaluates individual personality and temperament to determine appropriate playgroup placement. Guests without adequate social skills or the inability to play safely are not able to participate in play groups and will be offered one-on-one play time with our staff. Please feel free to contact us for more information.

How many people are watching the dogs in daycare?

Human attendants are present 100% of the time during playgroup sessions. Our staff to dog ratio exceeds recommendations by the Pet Care Association  and notable dog experts in the field.  Our human to dog ratio is 1:12.

Do you offer transport services?

We look forward to offering transportation services in the near future.  Please look for our updates!

How old does my dog have to be to join daycare?

In order to protect the health of all our guests, all dogs must be six months or older, spayed/neutered, and have completed their initial vaccination series.  Please see Daycare/Boarding Requirements for a comprehensive list.

What kind of activities do you offer for daycare and boarding?

Daycare:

Daycare participants will enjoy both structured and free play with rest breaks to rejuvenate and eat.  Structured play will vary but can include hide-and-seek, fetch, group training, playing with bubbles, tug-of-war matches, and more.  We also have wading pools and ball pits available!

Boarding:

If you choose, your pup can enjoy the benefits of daycare during their stay.  If not, don’t worry, you can add on one-on-one play time with a staff member (cuddle time, play time, walking adventures and more).  Each furry friend that spends the night will automatically enjoy multiple outdoor breaks for bathroom needs, running off some energy, and exploring.

What are your vaccination requirements?

Prior to boarding and/or daycare, you must provide proof of the following vaccinations from your vet:

  • 6 Month Bordetella
  • Current Rabies
  • Current DHLPP
  • Annual Fecal Test Result (negative)

We also require that your dog is on a regular flea and tick prevention program, such as Frontline or Advantage. (Flea Powders/Collars are not acceptable, with the exception of the Seresto Collar.)

Dogs over 6 months must be spayed or neutered in order to participate in daycare, however, they may still be boarded at 5 months old.

For a more comprehensive list, please click here.  You can contact us for additional information.